Here in the U.S., we are fortunate to have an advance power grid in place. Power transmission and distribution is reliable in our country, and we're proud to deliver the electricity you depend on. Electricity consumers in our country typically experience only about two hours of total power interruptions per year, according to the U.S. Energy Information Administration (EIA). When outages due to major events are taken into consideration, the EIA reports the total outage time at six hours per year. 

What happens on our end when your power goes out?

Rest assured we'll swing into action in a safe and efficient manner. How long that takes depends on several factors: the extent of the storm's destruction, the number of outages, and how long it takes for our work crews to safely access the storm-damaged areas. 

We are careful to follow standard restoration procedures to ensure safety and get the job done right by:

• Assessing damage to utility equipment.
• Addressing immediate safety risks, including downed power lines.
• Ensuring that essential public health and safety facilities are operational
• Prioritizing repairs that will restore power to the greatest number of people first.
• Evaluating power plants for damage and restore them to working order.
• Repairing transmission lines that carry power to large areas.
• Assessing and repairing substations, distribution lines and service lines to properties.

In the case of a large outage situation or severe weather, we will update members with the best information available. Real-time outage alerts are sent to affected members through the PVREA App, learn how to sign up at www.pvrea.coop/outage-alerts. Members can visit our online Outage Center at www.pvrea.coop/outages, call us directly at 1.800.432.1012, or follow our Facebook and Twitter accounts.

Thank you for your patience during power outages. Know that in the event of an outage, we are working hard to restore it as safely and efficiently as possible, day and night.