Powering Through Adversity: PVREA’s Response

At Poudre Valley REA, we believe in the power of community and the strength that comes from working together.

When challenges occur, like the severe weather events and outages we’ve seen this spring, we stand apart from other utilities because our approach is centered around you – our members and our local community.

Unlike larger, more distant utility companies, we understand the unique needs of our community because we are part of it. From our employee workforce and the leadership in charge of day-to-day decisions to our member-elected board who sets our strategic direction, our team lives and works alongside our members. This gives us a greater understanding of your concerns and priorities.

Our extensive local system knowledge also sets us apart in responding to outages. As a cooperative deeply rooted in our community, we know our infrastructure, terrain, and unique characteristics. This local knowledge enables us to react responsibly and effectively, making informed decisions that prioritize the needs of our members.

We recognize that clear, timely communication is essential for keeping our members informed and empowered, particularly during major outage events. That’s why you’ll find updates readily available on our website and social media channels. Whether it’s information about the cause of the outage, estimated restoration times, or safety tips, we strive to keep our members in the loop every step of the way.

We’re constantly seeking ways to improve and innovate, ensuring we provide our members with the best possible service. By investing in new technologies, we’re able to improve reliability and by implementing feedback from our members, we’re able to enhance our communication strategies.

Under challenging circumstances, your cooperative’s team of professionals rises to the occasion, demonstrating their exceptional teamwork, expertise, and commitment to restoring service efficiently and safely. Every employee must perform, no matter their role, and they each routinely go above and beyond to overcome the issue at hand while providing our members the best-in-class service you deserve and expect.

At the end of the day, being a part of a cooperative means being a part of something bigger than ourselves. It means coming together as a community to support one another, especially when times are tough.

The strength of your cooperative shines through during a crisis. I’m proud to be part of an organization committed to serving our members and community with integrity, transparency, and compassion. I hope you see that difference as well. To me, that is the Poudre Valley difference.