Each outage is a result of different circumstances, and some may take longer to identify and restore than others. Oftentimes, our lineworkers are out in severe weather at night, unable to report back to the office. As a result, outage information may not be immediately available.
In some areas of our service territory, lineworkers must physically walk through remote mountain territory to investigate the cause of an outage, which can be time consuming. In other instances, system operators are able to quickly reroute power without dispatching crews to the field and the outage duration is shorter.
We provide updates the best we can on our automated outage phone system and text or email alert system as new information becomes available. Members can also get outage alerts in the PVREA app. In large outage situations, we post information on our social media accounts and this webpage.