SmartHub Is Getting A New Look
Starting 2/14, SmartHub will have a brand-new look! With a more user-friendly design, the new SmartHub makes it easy to get access to all your account info in one spot. Learn More.

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FAQs

All the answers to your frequently asked questions.

  • What is an electric cooperative?

    Your Local, Electric Co-op

    We operate differently than other types of utilities. We’re deeply rooted in the communities we serve – built by and for our members. To us, you are more than a customer – you’re a member!

    Your membership in our cooperative provides you many unique benefits, like electric rates built for your lifestyle, rewards programs, access to our energy experts, and more. We value you and your feedback, so come engage with us at our many community events throughout the year including our Annual Meeting.

    We also add value to your life in surprising ways. We return margins back to you as member credits instead of returning profits to foreign investors. You can access our many electric product rebates. And we routinely financially support non-profits, award scholarships, and provide grant funding for teachers.

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  • What are member credits?

    Member credits are a huge part of who we are and what makes us different when compared to other types of utilities. Member credits are 1 of the 7 Cooperative Principles.

    How Member Credits Work

    We belong to the community we serve, so any margins remaining after all expenses have been paid are returned to you, our members, in proportion to your electrical usage. After reviewing the cooperative’s financial standing, the Board of Directors can declare a retirement, where all or part of your share is returned to you.

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  • Is there an app for that?

    We do offer a mobile app!

    Securely manage your electric account form anywhere, at any time. View or pay your bill, report outages, monitor energy use, and stay up to date with service notifications.

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  • How do I sign up for paperless billing?

    Go Paperless

    Follow these steps to sign up for paperless billing and receive your bill via email or text:

    1. Log into your online account.
    2. Navigate to My Profile in menu.
    3. Select My Information.
    4. On the left-hand side of the page, select Update My Printed Bill Setting.
    5. Toggle your Printed Bill Status to Off.
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  • How can I set up automatic payments?

    Members can set up Auto Pay, our automated monthly payment service, through our mobile app or by filling out this form.

    Auto Pay can have your monthly electric bill automatically drafted from you bank account or a debit or credit card. There are no fees.

  • How am I being charged for my electricity?

    Energy Charge

    This is the cost of all the energy you have used throughout the billing month.

    Your energy charge is measured in kWh and is calculated by multiplying your total kWh times your rate. You can find detailed rate information for residential members on the webpage here.

    Peak Demand Charge

    This measures the maximum amount of electricity used at one time in a 15-minute window during the billing month.

    Your peak demand charge is measured in kW and is calculated by multiplying your total kW times our current demand charge. You can find detailed rate information for residential members on the webpage here.

    Facilities Charge

    The facilities charge is a flat, monthly fee charged per meter, and it is not dependent on how much energy you use. Our members all need a reliable energy grid, so all members share in the costs of building and maintaining our grid through the facilities charge.

    Even if your lights aren’t on, we still supply all of the materials and maintenance needed to provide power to your home or business. In order to recover these costs, a utility has essentially two options: recover all fixed costs through rates, or recover a significant portion through a facilities charge fairly distributed throughout the entire membership based on the members’ class of service.

    Recovering our fixed costs appropriately through the facilities charge reduces our risk of being dependent on weather extremes and allows us to collect our real costs of service each and every month. This approach also provides to you, our members, greater fairness and consistency in your billing each month. You can be confident knowing you are paying your fair share for your particular class of service.

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  • Would it be possible to have my monthly bill's due date changed?

    It could be possible to change your billing cycle and due date, but there are many considerations and qualifications that must first be evaluated. Contact us to discuss what other options are available for your specific needs.

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  • I am not able to pay my electric bill. Is there any assistance available?

    Of course! As your local electric cooperative we’re here to help our members.

    There are numerous assistance programs and services available to you, both through us and through our trusted community partners.

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  • Help! I'm locked out of my account.

    Users are locked out of their online account after 6 unsuccessful attempts to log in. If you are locked out, you may have typed in the wrong password of email address.

    Your account will unlock after 30 minutes. If you need to reset your password, simply click on the Reset Password link on the PVREA app login webpage. If you need to make an immediate payment and are locked out of your account, you can pay online without logging into your account by clicking here to make a one-time payment.

    You can also always make a secure payment over the phone at anytime by calling us.

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