Member-Driven, Every Step Of The Way

As a cooperative, every decision begins and ends with you.

Our cooperative model keeps us grounded in the needs of those we serve and accountable to you, our member-owners.

At Poudre Valley REA, being the co-op that you can count on means listening and turning feedback into action to continue delivering service that goes beyond expectations as your energy needs evolve.

Listening To You

Our ability to deliver exceptional, member-focused service starts by intentionally and consistently listening to help identify where we can continually raise the bar. Each year, we partner with independent research firm to conduct a comprehensive survey of randomly selected members.

A central part of this survey is the American Customer Satisfaction Index (ACSI). Because the questions are the national standard used to measure satisfaction, ACSI scores allow us to compare our performance to utilities across the country.

This year, we earned an ACSI score of 92, our highest score ever and one of the top two scores among Touchstone Energy Cooperatives nationwide*.

A score in the 90s is exceptionally rare, and our 92 reflects the trust earned through consistent action. While we are proud of this achievement, what matters most is what it represents: confidence in your cooperative to deliver the experience you expect while continually striving to serve you better.

If you weren’t selected for this year’s survey, your voice still matters. Visit with us at community events, join us at the Annual Meeting on April 11 at the Embassy Suites in Loveland, or send us your feedback through our member feedback survey.

Delivering What Matters

As a member owned cooperative, your priorities guide our decisions, your expectations shape our strategy, and your trust keeps us focused on what matters most.

As we move through 2026 and beyond, our commitment remains clear:

• to power your homes and businesses reliably,
• to manage costs with transparency and discipline, and
• to deliver exceptional service in every interaction.

Thank you for the confidence you place in us. We know that what got us here won’t get us there. You have our commitment to continue pushing forward with focused purpose to be the co-op you can count on today, tomorrow, and every day ahead.

*Results based on data provided by Poudre Valley Rural Electric Association, collected in the fourth quarter or 2025. ACSI® did not regulate the survey administration or sample size. ACSI® and its logo are registered trademarks of the American Customer Satisfaction Index LLC.