Tips To Avoid Utility Scams

Scammers will try anything to deceive utility customers, including tactics that claim consumers have overpaid their bill or need to “lock-in” lower rates before energy prices rise.

If you receive a call, text, or email from someone claiming you overpaid a utility bill and need to provide your banking or credit card information to receive a credit, it’s a scam. In most cases, we would apply a credit to your account to cover future charges or refund an overpayment with a mailed check. If you have questions about your bill, contact us directly for information you can trust.

If someone comes to your home or business unannounced stating you should “lock-in” lower energy rates before prices increase, this is also a scam. Poudre Valley REA has the lowest residential electric rate in Colorado and these solicitors use threats of cost increases to trick consumers into unnecessary contracts or third-party payment arrangements. We have dedicated personnel to answer your questions about rates or charges should you ever have questions.

How Can I Help?

First and foremost, keep yourself, property, and finances safe when facing potential scams. Don’t release any financial information; instead, log into your online account or PVREA app, contact us, or call your local authorities.

We also routinely send emails to neighborhoods when solicitors are canvasing an area to inform your neighbors and fellow members of potential scammers. If you’re approached, contact us by email or phone.